Terms and Conditions of Sale (CGV)

Last updated: July 26, 2026 These General Terms and Conditions of Sale govern all sales of course packages and tickets (yoga and Feldenkrais) made via the website https://kimikootaka.com.

1. Vendor Identification

Name / Trade Name: Kimiko Otaka (Studio CreaMove) — Sole Proprietor (Entrepreneur Individuel)
Class/Venue Address: 30 rue Sedaine – 75011 Paris, France
E-mail: info@kimikootaka.com
SIREN: 828 760 249
SIRET of Head Office: 828 760 249 00023
EU VAT Number: FR39828760249

2. Scope and Acceptance

These Terms and Conditions apply to all orders for courses, tickets, and packages placed on the website and managed via our partner booking platform (SuperSaaS). By placing an order and booking a session, the customer acknowledges that they have read and unreservedly accepted these Terms and Conditions.

They may be modified at any time; the applicable version is the one in force on the date of the order. These terms are permanently accessible on the website.

3. Products, Services, and Course Location

The services offered for sale are group or private classes of yoga and the Feldenkrais Method, in the form of:

Single Ticket: Valid for a specific session.
Package (multi-class passes or subscriptions): Valid for a specified number of sessions, usable in accordance with the validity conditions indicated at the time of purchase (validity period limited in time from the date of purchase).

In-person Course Location: Studio CreaMove 30 rue Sedaine – 75011 Paris

Each service is described with its essential characteristics on the website. Packages and tickets not used upon the expiry of their validity period are forfeited and will not give rise to any refund, except in cases of justified force majeure.

4. Pricing

Display: Prices are indicated in Euros (€).
VAT: Where applicable, subject to applicable VAT rules (VAT No.: FR39828760249).
Modification: Prices may be modified at any time, but orders are billed at the rate in effect at the time of validation.

5. Orders and Bookings

The ordering and booking process is carried out as follows:

The customer selects their course package or ticket on the website.
They use the online booking interface (SuperSaaS) to choose their time slots and enter their contact details.
They validate their order and proceed to payment.
An order and booking confirmation is sent by e-mail.

The order is final upon receipt of payment. We reserve the right to cancel any order in the event of a dispute or proven fraud.

6. Payment

Accepted Methods:
- Credit Card: Secure payment via our integrated payment providers (Stripe / PayPal).
Security: Your payment information is processed securely by our providers. We never have access to your banking details.

7. Cancellation and Rescheduling Policy

Cancellation by the Customer: Any cancellation of a course booking must be made within the timeframe indicated on our booking platform (generally at least 24 hours before the scheduled session). After this deadline, the course is considered due and will be deducted from the package or non-refundable.
Cancellation by the Vendor: In the event of a class cancellation on our part (instructor unavailability, force majeure), the customer will be notified as soon as possible and the corresponding credit will be returned to their account or refunded.

8. Right of Withdrawal

For customers located in the European Union (EU) or the European Economic Area (EEA):

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 days from the date of purchase to exercise their right of withdrawal, provided that the service has not already been fully performed (classes already started or consumed).
Exclusion of the Right of Withdrawal: In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to leisure services provided on a specific date or period if performance has begun before the end of the withdrawal period with the consumer’s express agreement.
To exercise this right, contact us by e-mail at info@kimikootaka.com.

9. Liability

Our liability is limited to the order amount of the package or ticket in question. The practice of yoga and the Feldenkrais method involves monitoring one’s own physical condition; the customer is advised to consult a doctor in case of doubt about their health and to inform the instructor of any physical peculiarities or injuries before the start of classes.

10. Intellectual Property

All elements of the Site and course contents (materials, methods, exercises) are protected by copyright. Any reproduction, distribution, or use without prior written authorization is prohibited.

11. Personal Data

Your personal data (collected notably via SuperSaaS) is processed in accordance with our Privacy Policy. By ordering on the website, you acknowledge and accept its terms.

12. Complaints and Mediation

For any complaint, contact us at info@kimikootaka.com. In accordance with Articles L.612-1 and following of the Consumer Code, the customer may refer the matter to the Consumer Mediation Center at www.mediateur-economie-consommation.fr.

13. Governing Law and Disputes

These Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought prior to any legal action. The competent courts are those of Paris.